Timeless Board Games takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods. Transaction Currency is South African Rand (ZAR). The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. For more detail on PayGate refer to Merchant Outlet country and transaction currency Users may go to to view their security certificate and security policy.Ĭustomer details separate from card detailsĬustomer details will be stored by Timeless Board Games separately from card details which are entered by the client on PayGates secure site. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SS元) and no credit card details are stored on the website. Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the Timeless Board Games bank account, the details of which will be provided on request.Ĭredit card transactions will be acquired for Timeless Board Games via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). Timeless Board Games shall take all reasonable steps to protect the personal information of users. Should a replacement not be in stock, Timeless Board Games will refund the client in full within 30 days subject to the damaged item being returned to Timeless Board Games. In cases of unavailability, Timeless Board Games will refund the client in full within 30 days.Ĭancellation of orders by the client will attract a 10 % administration fee.ĭamaged goods must be reported within 5 working days upon delivery. The provision of goods and services by Timeless Board Games is subject to availability. The offerings on this website is available to South African clients only Unfortunately parcel delays do and will happen, however we follow-up with the respective service provider immediately. The method of delivery and associated cost are chosen by the user in the Timeless Board Games website cart. Subject to availability and receipt of payment, requests will be processed within 2 working days and delivery confirmed by way of a confirmation email.Īll our parcel deliveries are done via third party courier companies and the post office. Timeless Board Games is a business in the hobby industry that markets board games, board game rentals, and board gaming events. Please remember it can take some time for your bank or credit card company to process and post the refund too.× Terms and conditions Detailed description of goods and/or services If approved, you’ll be automatically refunded on your original payment method. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Īny items opened are non-returnable and there will be no exceptions to this. You can always contact us for any return question at and issues Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
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